What is ISO 20000-1?
ISO/IEC 20000 is the leading international IT service management system standard. It outlines requirements for setting up the management system and best practices for managing a company’s IT service.
ISO 20000 certification should not be confused with IT Infrastructure Library (ITIL). ITIL normally applies to individuals, while the entire organisation can be certified with ISO/IEC 20000.
An ISO 20000 certification assures your internal and external customers that your organisation will deliver quality IT services.
What are the benefits of ISO 20000-1 certification?
Benefits of ISO 20000 certification include:
- Cost-efficient, reliable and effective IT service management architecture
- Documentation of procedures
- Continuous improvement
- Avoidance of recurring errors and incidents through improved knowledge management
- Reduced costs caused by inefficiencies
- Objective, impartial evidence of the quality of your IT servic